Business Negotiation and Conflict Management.

Step 1: Provide your definition of conflict and describe the meaning, nature and components of conflict
Step 2: Define the problem and identify the conflict issues.
Step 3: Determine your goal in resolving the conflict.
Step 4: Analyze the problem and state the causes, symptoms, effects, and obstacles that keep you from achieving your goal.
Step 5: Generate two potential solutions and recommend ways to attain the goal and resolve the conflict.