What are the current trends affecting the future of quality management? How can you prepare to absorb/mitigate those trends? (Objective 1.1)
Describe the following quality concepts: Deming’s Fourteen Points, the Deming Cycle, and Deming’s Seven Deadly Diseases. (Objectives 1.1, 1.2)
How does inattention to quality negatively impact competitiveness? Which two of Deming’s Seven Deadly Diseases do you think are most damaging and why? (Objective 1.2)
As a manager, what would you do to motivate your employees to think creatively, innovatively, and strategically? (Objective 1.3)
What is corporate social responsibility? Why is this concept critical to an organization’s image? Please share an example.(Objective 1.4)
How is the concept of ethics different from that of morality? How can a behavior be legal but not ethical? Give examples to illustrate your point. (Objective 1.4)