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MGMT 3335 Assessment Chapter 8 SP2016

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18 Sep

Question Assessment – Chapter 8

Question 1

According to the job characteristics model, task significance is the degree to which ________.

A. a job generates direct and clear information about performance

B. a job bears an impact on the lives or work of other people

C. a job provides the worker freedom in scheduling work and determining its procedure

D. a job requires completion of a whole and identifiable piece of work

E. a job requires a variety of different activities

Question 2

Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements to meet employee needs. Which of the following is designed to give an employee greater control of their schedule?

A. job enlargement

B. job rotation

C. flextime

D. job enrichment

E. gainsharing

Question 3

With reference to the job characteristics model, which of the following defines task identity?

A. the degree to which a job requires a variety of different activities

B. the degree to which work activities generate direct and clear information about performance

C. the degree to which a job has an impact on the lives or work of other people

D. the degree to which a job provides the worker freedom in scheduling and procedure

E. the degree to which a job requires completion of a whole and identifiable piece of work

Question 4

Which of the following statements is true of the job characteristics model?

A. The operation of the model is relatively individualistic in nature.

B. The operation of the model is universal and unaffected by cultural factors.

C. The operation of the model cannot be quantitatively measured.

D. The operation of the model fulfils only extrinsic motivational needs.

E. The operation of the model requires employees to have similar skill sets.

Question 5

Which of the following variable pay programs is free from dependence on company profits?

A. gainsharing

B. bonuses

C. profit-sharing

D. job sharing

E. employee stock ownership plans

Question 6

Employees who use the flextime option have to ________.

A. work from home only two days a week

B. work from the office during the common core period and put in the extra hours as per their convenience

C. work from the office for three days of the week

D. work from the office based on a schedule fixed with the compatible partner they function with

E. work from home on a relatively permanent basis

Question 7

Which of the following is an example of a piece-rate plan?

A. stock options at cheaper prices

B. $2 for each unit produced

C. $20 for each hour of work

D. straight commission plan

E. spot bonuses

Question 8

What is an advantage of bonuses over merit-based pay plan?

A. Bonuses improve flexibility of the workforce.

B. Employees are rewarded for recent performance.

C. Employees don’t view bonuses as a part of their salary.

D. Bonuses are paid based on a formula.

E. Bonuses improve performance of the group as a whole.

Question 9

A ________ plan distributes compensation based on some established formula designed around revenue of the company.

A. merit-based

B. competency-based

C. profit-sharing

D. piece-rate

E. skill-based

Question 10

The periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level is defined as ________.

A. job analysis

B. job enlargement

C. job sharing

D. job rotation

E. job enrichment

Question 11

Sally Peterson, who works as an entry-level editor, wants to go for dental reconstruction surgery and sent a query to her HR department asking for a list of preferred hospitals. The HR looked through her healthcare plan which provided only a minimum coverage for routine drugs and vision care. Consequently, the HR manager has recently informed her that if she wishes to carry on with the dental procedure, she will have to pay for it on her own. Which of the following healthcare plans should she avail to meet her needs?

A. a 401k plan

B. a standardized benefits package

C. a fringe benefits plan

D. a basic modular plan

E. a core-plus plan

Question 12

Which of the following statements is true regarding a merit-based pay plan?

A. Unions typically resist merit-based pay plan.

B. It bases pay levels on how many skills employees have or how many jobs they can do.

C. A typical merit-based pay plan provides no base salary and pays the employee only for what he or she produces.

D. It is also called competency-based pay plan.

E. It distributes compensation based on an established formula designed around a company’s profitability.

Question 13

________ bases a portion of an employee’s pay on some individual and/or organizational measure of performance.

A. Base pay program

B. Guaranteed pay program

C. Modular plans program

D. Flexible benefits program

E. Variable-pay program

Question 14

For management, the major downside of telecommuting is ________.

A. increased turnover

B. difficulty in scheduling work

C. decreased productivity

D. reduced morale

E. less direct supervision of employees

Question 15

Daichi Inc. is a Japanese software development firm known for its high quality products. Recently, the company held its annual conference and awarded all those employees who were in the top five percent with substantial monetary rewards. Their performance was evaluated on the basis of target achievement, client feedback, and quality ratings. Employees whose performance had not changed drastically were given a minor raise and those who faired badly received no incentives. Many employees blamed the company of creating differences among employees because they felt that it would harm the company in the long run, but Daichi Inc. truly believes that to retain and motivate its best performers, a large incentive is a good step. Daichi Inc. is using a(n) ________ here.

A. modular plan

B. flexible benefits plan

C. merit-based plan

D. piece-rate plan

E. employee stock ownership plan

Question 16

Jack Holmes is a middle-aged, lower-level employee at an automobile service center. Though he is not paid very well, he loves his job. His supervisor speaks to him with respect and he is the favored candidate for mentoring new employees because on the vast experience he holds in the job. Based on this information, which of the following is most likely to be the reason Jack likes his job?

A. job sharing

B. prospects of growth

C. recognition

D. salary

E. flextime

Question 17

Individualized rewards by allowing each employee to choose the compensation package that best satisfies his or her current needs and situation are called ________.

A. employee involvement programs

B. flexible benefits plans

C. employee recognition programs

D. standardized benefits packages

E. variable pay programs

Question 18

________ is a formula-based group incentive plan that uses improvements in group productivity from one period to another to determine the total amount of money allocated.

A. Profit-sharing

B. Employee stock ownership plan

C. Gainsharing

D. Piece-rate pay plan

E. Merit-based pay plan

Question 19

The core dimensions of the job characteristics model can be combined into a single predictive index called ________.

A. motivating potential score

B. personal outcome score

C. job diagnostic score

D. extrinsic motivation score

E. potential development score

Question 20

The external competitiveness of an organization’s pay relative to elsewhere in the industry is measured by its ________.

A. external equity

B. external liability

C. external benefit

D. external rotation

E. external costs

Question 21

Which of the following statements is true regarding job rotation?

A. It decreases the flexibility with which an organization can adapt to a change.

B. It decreases the flexibility in scheduling work.

C. It decreases productivity in the short-run.

D. It decreases employee motivation.

E. It decreases supervisory workload.

Question 22

The two major forms of employee involvement are participative management and ________.

A. job enlargement

B. job rotation

C. organizational restructuring

D. representative participation

E. job sharing

Question 23

Janice and Shane are both senior software analysts. They have worked together on projects for six years and get along very well. Janice is anticipating the arrival of her first child and will not be able to work on a full-time basis in the future. Shane is also contemplating opening his own business as a home media installation consultant and does not want to continue to work full time. They both need some income. Which of the following alternative job structures would be best for Janice and Shane?

A. job enlargement

B. telecommuting

C. job sharing

D. job enrichment

E. job rotation

Question 24

Representative participation is characterized by ________.

A. joint decision making by employees and management

B. democratic leadership behaviors

C. open and honest two-way communication

D. compliance with the legal need to redistribute power within organizations

E. a significant positive impact on employee morale and performance

Question 25

CalTrack Services has been facing employee-related issues like decreased productivity, low morale, and poor organizational commitment in recent times. At a meeting to discuss strategies to address these issues of immediate concern, Joe McEnroe, the production manager, proposed that the roles of employees working on key projects be enhanced to increase autonomy. He felt that this would enhance productivity, motivation, and accountability. Taking a cue from McEnroe, Paul Wilbur suggested job rotation as a solution to the problem they were facing. Paul felt that a change of job roles would make the employees keener to learn and perform. He emphasized that job rotation would help management create a larger skill base to choose from, depending on the needs of specific projects.

Which of the following, if true, would strengthen the argument in favor of adopting job rotation?

A. The company is currently facing numerous budget constraints.

B. The company has recently given employees new responsibilities by combining their routine tasks into natural work units.

C. The company has launched a new brand which is cannibalizing one of its existing products.

D. Two front-level managers have resigned in the last quarter as they were not promoted.

E. The company can enhance productivity of existing employees in various areas for different projects.

Question 26

Which of the following alternative work arrangements enables the organization to draw on the talents of more than one individual in a given job?

A. job sharing

B. gainsharing

C. telecommuting

D. profit-sharing

E. flextime

Question 27

An arrangement that allows two or more individuals to split a traditional 40-hour-a-week job is called ________.

A. flextime

B. telecommuting

C. job rotation

D. job sharing

E. gainsharing

Question 28

Which of the following statements is true regarding job sharing?

A. Job sharing is a method of job enrichment.

B. It expands jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work.

C. It is also called cross-training.

D. It involves periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level.

E. It allows two or more individuals to split a traditional 40-hour-a-week job.

Question 29

Which of the following statements is true regarding gainsharing?

A. Employees working under gainsharing plans have a greater feeling of psychological ownership.

B. Gain sharing encourages social loafing.

C. Gainsharing does not distribute profits, only gains in profits.

D. Gainsharing focuses on productivity gains rather than profits.

E. Gainsharing involves paying employees based on the number of new skills acquired by them in a specific time period.

Question 30

Adam Sears is an assembly line employee with Swenson Motors. Though Adam is popular among his supervisors and colleagues, Adam experiences low morale and lack of motivation. He feels frustrated that his job is restricted to fixing nuts and bolts on the car parts. He fears that he has no chances of advancing in his career as he cannot completely assemble a car. Which of the following is true with regard to Adam?

A. Adam’s job has high task significance.

B. Adam’s job has low role definition.

C. Adam’s job has high task complexity.

D. Adam’s job has low task identity.

E. Adam’s job has a high span of control.

Question 31

For employee stock ownership plans to be effective in improving performance, they must ________.

A. be determined on the basis of performance appraisals and recent performance

B. be based on the market compensation philosophy

C. be implemented such that employees psychologically experience ownership

D. be based solely on productivity like gainsharing plans

E. be planned such that they are unaffected by company profitability

Question 32

At Dortix, a manufacturing company, at the end of every quarter, the total production of each department is calculated, compared with the predetermined targets, and the rewards for each set of divisional employees is determined this way. Dortix uses a ________ plan to incentivize its employees.

A. modular

B. core-plus

C. profit-sharing

D. bonus

E. gainsharing

Question 33

Which of the following series of dimensions of the job characteristics model (JCM) combine to create meaningful work?

A. skill variety, task identity, and task significance

B. feedback, task identity, and task significance

C. skill variety, autonomy, and feedback

D. autonomy, task identity, and feedback

E. skill variety, autonomy, and task significance

Question 34

A prerequisite condition for job rotation is the ________.

A. presence of employee involvement programs

B. presence of high level of autonomy among workers

C. presence of employees with similar skill sets and requirements

D. presence of alternative work arrangements for employees to avail

E. presence of high need for affiliation among workers

Question 35

A ________ pay plan pays for individual performance based on performance appraisal ratings.

A. gainsharing

B. merit-based

C. employee stock ownership

D. piece-rate

E. profit sharing

Question 36

Telecommuting is an option that suits professionals like ________.

A. nurses

B. sales representatives

C. receptionists

D. analysts

E. trainers

Question 37

Which of the following is the distinct characteristic of participative management programs?

A. autocratic decision making

B. joint decision making

C. performance norms

D. establishment of work councils

E. representative participation

Question 38

Which of the following statements is true regarding an employee stock ownership plan (ESOP)?

A. There exists a strong correlation between ESOPs and employee performance.

B. Under this plan, employees acquire company shares often at below-market prices.

C. ESOPs are effective because, like bonuses, they reward recent performance.

D. ESOPs are also called competency-based pay plans.

E. The financial stake in the company is adequate to use ESOPs as an effective means to motivate employees.

Question 39

Which of the following is Theory X consistent with?

A. the autocratic style of managing people

B. the vertical enhancement of jobs to enhance autonomy

C. the principles of participative management

D. the reduced need of supervision and direction from managers

E. the use of recognition and achievements to motivate employees

Question 40

After the training and development manager at Add Worth, Nicole Hayes, resigned, the CEO has made it a priority that the position be filled soon by someone of equal expertise and experience as Nicole. To locate the right candidate, Jennifer Ray, the HR manager, has been contacting recruitment firms, checking job sites, and pushing for referrals from the employees. However, she has only found candidates with little or no experience in the field who were willing to work full time for the position. At the next meeting with the CEO, Jennifer proposes an alternative strategy; she suggests hiring two experienced candidates who are open to the idea of handling the training needs on a part-time basis as a team. The CEO listens to her proposal but is not too convinced by it. Which of the following, if true, would strengthen Jennifer’s proposal to use work sharing for the vacant position?

A. The headhunting firms that Jennifer contacted are usually helpful in generating a good pool of potential candidates.

B. The employees of the company on the work council have planned to demand the flextime option.

C. A good proportion of the company’s prized workforce comprises employees from the baby boomer generation who are set to retire in the impending future.

D. Trainers are exempted from the requirement of being at the office throughout the common core period of the workday.

E. A rival firm recently adopted telecommuting to reduce administrative costs cutting into its bottom line.

Newer i’m writing a report about a recycling company that moves the wastes on a daily basis from landfill to the facility then the staff sort them then they put them in machnies. My questions are: 1- what kind of process selection they are using? (btach, jobshop, repetitive or continuous) 2- what kind of facility layout they are using? (product, process oe fixed)
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Older 1) Which of the following statements is FALSE? A. Interest in business ethics began in the 1960s as researchers surveyed managers’ attitudes toward business ethics. B. The proliferation of unethical behavior is a problem primarily in American business organizations. C. When entering a new job, most students believe they need to check their ethics at the door. D. The majority of companies now offer ethics training 2) Which of the following are correct steps and order of steps in the ethical decision-making process? A. Moral consideration, moral decision, and moral behavior. B. Moral awareness, moral judgement, and moral behavior. C. Moral awareness, more cognition, and moral behavior. D. Moral judgement, moral awareness, and moral behavior. 3) Which of the following statements is TRUE: A. “Bad barrels” are caused by “bad apples” in an organization. B. Ethics cannot be taught because individuals come into an organization already as “bad apples.” C. Employees’ good behavior can be spoiled by a “bad barrel.” D. “Bad apples” are just a few individuals who spoil it for the rest of us. 4) According to cognitive moral development theory, the actual moral decision is not as important as the reasoning process used to arrive at it. A. True B. False 5) The type of language used when describing a situation affects moral awareness A. True B. False 6) If an individual does not recognize that he or she is facing an ethical dilemma, then moral judgement is likely to occur. A. True B. False 7) The ____________ challenges one to ask “how would you feel if your behavior appeared on The Wall Street Journal?” A. Confession constraint B. Disclosure rule C. Categorical imperative D. Veil of ignorance 8) The _________________ states that an ethical decision should maximize benefits to society and minimize harms. A. Principle of utility B. Principle of efficacy C. Theory of cost-benefit analysis D. Principle of value 9) Generally speaking, ethical dilemmas are not routine. Therefore, there is no way that an individual can be prepared or informed for a problem ahead of time. A. True B. False 10) In the ___________ perspective, social responsibility is primarily a means of avoiding economic harm that can be imposed by multiple stakeholders. A. Duty based B. Geographic C. Social D. Economic 11) Which of the following is TRUE? A. Only the presence of a code of ethics in the organization is necessary to meet the U.S. Sentencing Commision’s idea of an effective compliance program. B. The U.S. Sentencing Commision allows prosecutors to assess the quality of an organization’s compliance program in order to determine appropriate penalties. C. Fines applied by the U.S. Sentencing Commision have decreased on average since 1990. D. The 1987 sentencing guidelines mandated incarceration for only the worst offenders. 12) The U.S. sentencing guidelines use a “carrot and stick” approach to managing corporate crime. What is meant by the use of “carrot” and “stick”? A. The carrot dangles at the end of the stick as an incentive for organizations to behave ethically. B. The carrot refers to the guidelines as “food for thought” and the stick refers to the punishment if the guidelines are not followed. C. The carrot refer to incentives in the guidelines for behaving ethically and the stick refers to the punishment if the guidelines are not followed, D. None of the above. 13) People are rational economic actors motivated solely by self-interest. A. True B. False 14) Most people expect fair play in their interactions and will even forgo economic benefits in order to maintain a fair system. A. True B. False 15) An organization can be convicted of a crime even if only one employee breaks the law. A. True B. False 16) Which of the following is TRUE? A. Employees tend to be rewarded for engaging in specific ethical behaviors B. Punishment is an inherently bad practice. C. Rewards set the tone for what is expected and rewarded in the long term. D. Rewards are better to control short-run ethical behavior. 17) The Tailhook Scandal is an example of: A. The ethical Pygmalian effect. B. Social learning theory. C. Management focusing too much on the ends rather than the means. D. Employees ignoring management’s clear message. 18) Which of the following is FALSE? A. People are less likely to engage in unethical behavior if it it likely to be detected and punished. B. Other employees are affected by punishment of just one employee. C. The idea that punishment should be avoided is based on research on rats and small children. D. People do not care if violators of ethical conduct are punished. 19) As a manager of ABC Corporation, you are in a tough situation. You must send an employee to work with your new client in Europe and Sam is clearly the most qualified candidate. However, ABC Corporation is located in an area where several people of Sam’s race have been violently attacked. You must choose to send Sam or Tonya. What should you do? A. Automatically send Sam to Europe because he is clearly the most qualified. B. Ask Sam if he wants to go to Europe and discuss the situation. C. Automatically send Tonya to Europe without telling Sam he was considered. D. Assign Sam to a new task and send Tonya to Europe. 20) This driver of engagement, _________, refers to the fact that employees should understand the company’s strategic direction and how their individual efforts play a role in the company’s revenue generating enterprise. A. Involvement B. Information sharing C. Line of sight D. Rewards and recognition 21) Federal law prohibits discrimination against individuals with specific characteristics. Which of the following characteristics is not on that list (i.e. protected under Federal law)? A. Sex B. Pregnancy C. Religion D. Mental ability 22) Research has show the best way to encourage ethical behavior is to create an organizational culture that is built to enhance employee engagement. A. True B. False 23) Managers play a limited role in increasing engagement and building an ethical culture. A. True B. False 24) Because of a family emergency, John was unable to complete a report for his boss. Instead he asks a co-worker to finish it for him and in the morning, John tells his boss that he did the report. Is there anything wrong with John’s action? A. No, because John had a family emergency and his boss didn’t need the details. The report is done. B. Yes, because John told a lie to his boss and put his reputation on the line. C. No, because John’s co-worker only finished what John had started. D. Yes, because John is indebted to his co-worker now. 25) Despite a terrible disaster, ____________ demonstrated its ability to act swiftly and compassionately for multiple shareholders affected by the chemical leak. The CEO even flew to the site one day after the incident to lend support. A. Exxon B. Union Carbide C. Merck D. Manville Corporation 26) In a 2002 poll, __________ ranked last on the “who do you trust scale.” A. Politicians B. Chief Executive Officers C. Lawyers D. Accountants 27) The idea that consumers have the right to safety, right to be heard, right to choose, and the right to be informed came from _____________ in ____________. A. The Food and Drug Act; 1906 B. John F. Kennedy; 1962 C. Theodore Roosevelt; 1930 D. George W. Bush; 2004 28) According to the Executive Ethical Leadership Reputation Matrix,a/an _________ is an executive characterized as a weak “moral person” and a strong “moral manager.” A. Unethical leader B. Ethical leader C. Ethically neutral leader D. Hypocrical leader 29) Weak organizational cultures are: A. Desirable if an organization has many subcultures. B. Desirable if an organization wants diversity of thought and action. C. Desirable if an organization wants behavioral consistency. D. Undesirable in all situations. 30) Why did the U.S. Sentencing Commision begin to focus on the ethical culture of the organization in 2004? A. Researchers had just recently introduced the idea of an “ethical culture” in 2002. B. More and more consultants were discussing “ethical culture” in their programs. C. Prior to the change, organizations used formal programs as “window dressing.” D. None of these. 31) ___________ have their own agenda and lack and company or professional loyalty. A. Deserters B. Misguided cannons C. Grenades D. Toxic ammo 32) As an important component of _________’s ethics communication approach, Agent Dewright’s sample ethical dilemmas were emailed to all employees for responses. It is a great way to engage from line employees as well as to communication the company’s strong commitment to ethics. A. Texas Instruments B. Scott’s Paper Products C. USAA D. Southwest Airlines 33) Research has shown that between ___________ of the information that passes through the grapevine is true. A. 10 to 30% B. 30 to 50% C. 50 to 70% D. 70 to 90% 34) Fluency in a foreign language assists with verbal communication, but helps little in understanding the culture. . A. True B. False 35) Ethical issues are universal and do not vary from culture to culture. A. True B. False 36) If we understand how people think and behave in their native environment, we will understand how a particular group will behave in regard to cultural outsiders. A. True B. False 37) A country’s sociopolitical environment increases the number of ethical questions a company must deal with. A. True B. False 38) The Golden Rule (“do unto others as you would have them do unto you”) appears in the teachings of every major world religion. A. True B. False 39) Which of the following is FALSE? A. Organizations are affected by the expatriate manager’s ability to adjust to the new setting. B. Organizations are not affected by the expatriate family’s ability to adjust to the new setting. C. Foreign language proficiency for non-English speakers in English-speaking countries. D. Cross-cultural training can help an expatriate manager better adjust to the new cultures. 40) When dealing with an individual from a different culture, A. Negoatiators generally adapt their negotiation style to that of the negotiating partner. B. American negotiators are the most flexible to their negotiation partner’s behavior. C. Canadian and Japanese negotiators are the least flexible to their negotiation partner’s behavior. D. Negotiators generally do not adapt their negotiation behavior to that of the negotiation partner. 41) Which of the following is TRUE? A. Collectivists tend to prefer mediation because it involves compromise B. Collectivists tend to prefer adjudication because it is perceived as more fair C. Collectivists tend to prefer direct manifestations of conflict D. Collectivists tend to avoid psychological warfare 42) Which of the following is an example of a high power distance country? A. India B. United States C. Israel D. None of the above 43) _____________ may have good ethical compasses, but they don’t know their corporation’s policies. Without guidance, ethics may not even be a consideration. A. Loose cannons B. Grenades C. Loose ammo D. Misguided cannons 44) Which of the following is FALSE? A. The ethics officer typically reports directly to the CEO B. The ethics officer can also be called “the director of ethics” or “director of internal audit.” C. The ethics officer is typically a middle-level manager D. The ethics officer can be hired from inside or outside the firm